Answers to common questions about shopping with Arcadivo.

Where does Arcadivo sell?

Arcadivo serves customers in the United States and displays prices in USD.

How can I get help choosing a machine?

Call +1 304-918-2903, Monday–Friday, 9:00 AM–5:00 PM ET.

Can I request a return?

Eligible defective and non-defective products may be requested for return within 30 days of delivery. Contact Arcadivo before shipping anything back.

What if my order arrives damaged or incorrect?

Contact Arcadivo with your order number and supporting photographs. Appropriate return or exchange instructions will be provided.

Do you charge a restocking fee?

No. Arcadivo does not charge a restocking fee.

When is an approved refund processed?

Approved refunds are processed within 5 business days after the return is received and inspected. Banks and payment providers may need additional time to display the refund.

Where can I find shipping charges?

Shipping charges have not yet been published. They will be shown clearly before orders are accepted.