● CONTACT ARCADIVO

We're here
to help.

Contact our customer support team for assistance with products, existing orders, delivery updates, returns or other enquiries.

Customer support

Contact us with your enquiry and provide your order number when asking about an existing order.

  • ✓ Product information and enquiries
  • ✓ Order and delivery questions
  • ✓ Returns and after-sales enquiries
SEND US A MESSAGE

How can we help?

Complete the form with your details and enquiry. For questions about an existing order, please include your order number.

Contact details

You can contact our team by email. Please include relevant order details when contacting us about a purchase.

SUPPORT HOURS Monday - Friday: 9:00 AM to 5:00 PM Eastern Time
BUSINESS ADDRESS 40 Wilkins Peak Dr, Rock Springs, WY 82901, United States
For return eligibility and instructions, please review our Returns Policy before sending any item back.
BUSINESS INFORMATION

Company details

Please refer to the store's published legal and business information for verified details.

Legal company name ARCADIVO LLC
Company number +1 505-528-5177
Registered office 40 Wilkins Peak Dr, Rock Springs, WY 82901, United States
Market served United States
Trading currency USD — US Dollar
BEFORE CONTACTING US

Useful information

These details may help you find the information you need before sending an enquiry.

  • ✓ Delivery: Delivery normally takes 3–5 business days .
  • ✓ Order tracking: Tracking details are sent after dispatch.
  • ✓ Returns: Eligible returns can be requested within 30 days.
COMMON QUESTIONS

Contact FAQs

Quick answers before you contact our support team.

HOW CAN I CONTACT CUSTOMER SUPPORT?
Email support@arcadivo.us with your question. If your enquiry concerns an existing order, include your order number where possible.
WHAT INFORMATION SHOULD I INCLUDE ABOUT AN ORDER?
Include your order number, the email address used when placing the order and a brief explanation of your question or issue.
HOW CAN I CHECK MY DELIVERY STATUS?
Check your order and dispatch emails for available tracking information. If you need further assistance, contact our support team.
CAN I RETURN AN ITEM?
Return eligibility and instructions depend on the applicable Returns Policy. Please review the policy and contact support if you need help with your order.
WHERE CAN I FIND DELIVERY INFORMATION?
Review the Shipping Policy on our website for the applicable delivery information and conditions.