Frequently Asked Questions (FAQ)

1. How are arcade machines and pinball machines shipped?

Due to the substantial size and weight of commercial gaming equipment (typically 200–450 lbs), all machines are securely strapped to custom wooden pallets, shrink-wrapped with protective edge-guards, and dispatched via certified LTL freight carriers. Every residential delivery includes free curbside liftgate service.

2. Will the freight carrier bring the machine inside my home?

Standard freight delivery is curbside with liftgate service, meaning the driver unloads the pallet to your driveway, curb, or threshold. For moving inside or upstairs, we recommend having two or three adults, an appliance hand truck, or arranging local moving assistance.

3. Is assembly required upon arrival?

Most arcade cabinets arrive fully assembled and plug-and-play ready. For pinball machines, the backbox hinges upright and secures with a couple of bolts, and the four steel legs bolt on with the included hardware. Setup typically takes 15–20 minutes.

4. Are machines configured for free play or coin operation?

All machines can be easily toggled between Free Play mode (for home game rooms) and commercial coin-op or bill-acceptor mode via the standard operator service menu.

5. How can I track my shipment?

Once your order ships, you will receive an email notification containing your carrier and tracking PRO number. You can also visit our Track Order page anytime to view real-time status.

6. What if my machine is damaged in transit?

All shipments are fully insured. When your machine arrives, inspect the exterior packaging carefully. If any damage is present, note “Damaged upon delivery” on the carrier’s delivery receipt and notify us within 48 hours at support@arcadivo.us. We will take care of everything immediately.

7. How do I contact ARCADIVO customer support?