Shipping Policy

Effective Date: October 2026
Store: ARCADIVO (Arcadivo LLC)
Warehouse & Office: 40 Wilkins Peak Dr, Rock Springs, WY 82901, United States

1. Domestic United States Shipping

ARCADIVO specializes in the secure transportation of full-size arcade machines, pinball tables, and premium game room equipment. We deliver exclusively to residential and commercial addresses within the contiguous United States (Lower 48 states).  All orders receive free standard USA shipping, with no minimum order value.

2.Order cut-off and handling

  • Order cut-off: 5:00pm EST on business days
  • Handling time: 1–2 business days
  • Fulfilment days: Monday to Friday

Orders placed after the cut-off, at weekends or on USA public holidays begin processing on the next business day.

3.Transit and delivery estimate

  • Transit time: 2–3 business days
  • Shipping days: Monday to Friday
  • Total estimated delivery time: 3–5 business days

Delivery estimates are counted in business days and may vary because of courier disruption, weather or seasonal demand.

4.Tracking

When your order is dispatched, we will email your tracking information. Tracking can take up to 48 hours to update.

5. Freight Delivery & Curbside Liftgate Service

  • Curbside Liftgate Delivery: Because arcade and pinball machines weigh between 200 and 450 lbs, all standard residential freight deliveries include hydraulic liftgate service at no additional charge. The carrier will lower the pallet from the truck to ground/curb level.
  • Delivery Appointment: The freight dispatcher will contact you by telephone 24 to 48 hours prior to delivery to schedule a specific delivery window. An adult (18 years or older) must be present to inspect and sign for the shipment.
  • Access Requirements: Freight deliveries are executed by 53-foot semi-trucks. If your delivery location has steep inclines, narrow winding roads, or low-hanging trees, please notify our support team prior to shipment dispatch.

6. Inspection Upon Delivery (Crucial Step)

Before signing the carrier’s Bill of Lading (BOL), please perform a thorough visual inspection of the outer pallet, shrink wrap, and carton:

  1. Check for any punctures, crushed corners, or damaged packaging.
  2. If any cosmetic or packaging damage is visible, explicitly write “Damaged Upon Arrival” on the delivery receipt before signing.
  3. Take immediate clear photographs of the package and unit.
  4. Notify ARCADIVO support within 48 hours at support@arcadivo.us so our claims team can immediately assist.

7. Contact Us

If you have any questions regarding freight delivery scheduling or transit status, contact us: