Returns & Refunds Policy

Effective Date: October 2026
Brand: ARCADIVO (Arcadivo LLC)

At ARCADIVO, we stand behind the craftsmanship and performance of our arcade machines, pinball tables, and game room equipment. If you are not completely satisfied with your purchase, we provide a 30-day return policy subject to the guidelines outlined below.

1. 30-Day Return Window

You have 30 calendar days from the date your machine is delivered to request a return authorization. To initiate a return, contact our support team at support@arcadivo.us with your Order ID and reason for return.

2. Eligibility Criteria

  • The item must be in its original delivered condition, free of unauthorized internal modifications, custom firmware changes, or cosmetic wear.
  • The machine must be securely repacked in its original protective packaging and banded to a shipping pallet to ensure safe freight transit.
  • All original accessories (keys, manuals, power cords, balls, and hardware) must be included.

3. Return Shipping & Restocking

  • Customer Remorse / Standard Returns: Customers may return eligible products free of charge. We do not charge return shipping fees or restocking fees for standard returns. Please contact our customer support team to receive return instructions and confirm your product’s eligibility before sending it back. All returns are subject to our return policy and applicable conditions.
  • Damaged or Defective Deliveries: If your machine arrives damaged or fails to function upon arrival, ARCADIVO will dispatch replacement parts, cover warranty technician support, or arrange carrier retrieval at zero cost to you.

4. Refund Process & Timing

  1. Once your returned equipment is received at our warehouse, our technicians inspect and test the machine within 1–2 business days.
  2. Upon approval, your refund is processed immediately to your original payment method.
  3. Depending on your financial institution, funds typically reflect in your account within 7 business days.

5. Need Help?

For return assistance, RMA requests, or technical troubleshooting: