Effective Date: October 2026

1. Introduction

ARCADIVO respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact our customer support team.

Website: arcadivo.us

In this policy, “we”, “us” and “our” refer to ARCADIVO, the business operating this website.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact information: Your name, email address, telephone number and other details you provide when contacting us.
  • Billing and delivery information: Billing address, shipping address and delivery instructions.
  • Order information: Products purchased, order history, transaction details and order status.
  • Account information: Login details and account preferences if you create an account.
  • Customer service information: Messages, enquiries and other information you provide when requesting assistance.
  • Technical information: IP address, browser type, device information and website usage data.
  • Cookie information: Information collected through essential website cookies and, where applicable, analytics or marketing cookies according to your preferences.

Payment information is processed by the payment providers available at checkout. We do not intentionally store full payment card numbers or card security codes on our website servers.

3. How We Use Your Information

We use personal information where necessary to:

  • Process and fulfil orders.
  • Arrange payment processing, shipping and delivery.
  • Send order confirmations, dispatch notifications and relevant order updates.
  • Respond to customer enquiries and provide after-sales support.
  • Handle eligible returns, refunds and exchanges.
  • Maintain and improve our website and shopping experience.
  • Detect and prevent fraud, unauthorised transactions and misuse of our services.
  • Comply with applicable legal, tax and accounting obligations.
  • Send marketing communications where permitted by law and, where required, with your consent.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we process personal information on one or more of the following grounds:

  • Contract: To process your order and provide the products or services you request.
  • Legal obligation: To comply with applicable legal, tax and accounting requirements.
  • Legitimate interests: To maintain our website, improve our services, protect our business and prevent fraud, provided these interests do not override your rights.
  • Consent: Where you have given consent, such as for certain optional cookies or marketing activities where consent is required.

You may withdraw consent at any time where processing is based on consent.

5. Sharing Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business, including:

  • Payment processors and payment service providers.
  • Shipping companies and delivery carriers.
  • Website hosting and e-commerce service providers.
  • Website security, analytics and technical support providers.
  • Customer service and communication providers.
  • Professional advisers, accountants and legal representatives where necessary.

We may also disclose information when required by law, to protect our legal rights or to prevent fraud and other unlawful activities.

We do not sell personal information to third parties.

Third-party providers are responsible for processing information in accordance with their applicable terms, privacy policies and legal obligations.

6. International Data Transfers

Some of our service providers may process personal information in countries other than the country in which you reside.

Where applicable law requires safeguards for international transfers, we take appropriate steps to ensure that personal information receives an adequate level of protection.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and the resolution of disputes.

Retention periods may vary depending on the type of information and the legal obligations that apply.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure that essential store functions work correctly.

These technologies may be used to:

  • Maintain shopping cart and checkout functionality.
  • Remember relevant website preferences.
  • Support website security and performance.
  • Measure website usage where analytics tools are enabled.
  • Support marketing activities where applicable and permitted.

Non-essential analytics or marketing cookies will be used according to applicable law and your consent preferences.

You can manage available cookie preferences through our cookie banner or settings where provided. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Request restriction of certain processing activities.
  • Object to certain processing, including certain direct marketing activities.
  • Request a copy of your information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding to certain requests.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal requirements apply.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information through their websites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or applicable legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Business name: ARCADIVO LLC
Website: arcadivo.us

 

Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM ET.